Product Sections
| About Us This web site is owned and operated by Stanegate Night Flyers Limited who aim for your full satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below. Our Contact details: Stanegate Night Flyers Limited 17 Moonfield, Hexham, Northumberland NE46 1EG UK Phone: 01434 698001 Email: info@stanegateflyers.co.uk VAT No. GB 940 9963 86 Company number: Registered in England and Wales No. 06703047 |
| Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. We accept card payments. If you are shopping from North America or anywhere else, place your order and your card company will convert the transaction to US Dollars or your own currency. We accept Visa and MasterCard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. If you do not wish to pay by card online, you may use the option to make a payment from your online bank account. Paying in this way attracts a 2% discount on the value of the goods (not including cost of shipping). If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake. When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. |
| Shipping And Handling We use a variety of carriers depending on the product ordered, value and destination. Shipping is charged according to weight and size and we choose the method best suited to the particular delivery. For small items we use the Royal Mail first class packet service and for all but the lowest cost items we use the 'signed for' service. For larger items we use specialist carriers with tracked and insured service. Although a little more expensive, these provide security and traceability for valuable goods, and we find that this pays off both for our customers and ourselves. Shipping charges are shown separately before your order is processed. |
| Delivery Schedule We normally dispatch your order on the following business day to receipt. We will notify you of any likely delay beyond this as soon as we can, and no later than the end of business the day after receipt of order. We will use tracked shipping wherever practicable, although for low value orders we may use untracked Royal Mail services. You must check the delivery immediately on receipt and inform the delivery driver and us immediately if the goods are damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. If any damage to the packaging is visible please ensure this is noted on the delivery documents on receipt. Please quote your order number in all correspondence. You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received. |
| Back Orders If your item is not in stock, we will back order for you, and will advise likely delivery time. You will always be emailed with the option to cancel your order if you would rather not wait. |
| Tax Charges For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free. |
| Credit Card Security When the order is placed at our website, credit card details are entered directly to the payment gateway and are not stored in any way on our site and are not visible to our staff. This gives you the best possible security. Our payment gateway is fully PCI DSS accredited with industry standard security. |
| Guarantee All of our products come with a manufacturers guarantee and warranty. |
| Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01434 698001 (International +44 1434 698001) or write to us at Stanegate Night Flyers Limited, 17 Moonfield, Hexham, Northumberland, NE46 1EG UK |
| Privacy Policy Stanegate Night Flyers Limited do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party. Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to: a. Take and fulfil customer orders. b. Administer and enhance the site and service. c. Only disclose information to third-parties for goods delivery purposes. |
| Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive. You are entitled to cancel your order and return the goods within 7 working days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed. Any goods returned should be in saleable condition. These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future. None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder. |
| Remittance Terms All orders are to be fully paid in advance unless agreement to the contrary is acknowledged to you in writing in advance of shipment. All goods remain the property of Stanegate Night Flyers Limited until all outstanding payments are made. |
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